Samer Daouk is a Senior Business Analyst with Litcom, with over 7 years dynamic work experience facilitating between Business and Information Technology teams. He possesses extensive experience and knowledge in ITIL Service Management, Project Management, Business Analysis, Business Modeling, Document Processing, Process Re-Engineering and Information Architecture to streamline client and business processes. Samer has lead teams in product development processes and ensured conformity to the set requirements of the stakeholders and clients while adhering to project schedules and budgets. He is efficient in gathering and documenting requirements based on functionality, workflow and business rules, creating specification documentation and uses cases while effectively managing the requirements. He has designed several Graphical User Interfaces with emphasis on user experience and aesthetically pleasing functionality.
Samer has a bachelors degree in Computer Science with Software Engineering Specialization from the University of Western Ontario and holds a Professional Project Management Certification from University of Western Ontario.