Is IT aligned to support the business goals and business operating model of the organization?

Are the current IT strategies and processes appropriate and how should they evolve over the next few years to address areas such as communication, governance, and providing new solutions;

Are there areas where IT can better manage support to customer and core operations;

Is the technology platform and architecture sufficiently robust to support anticipated growth over the next few years;

Is the current IT organization effectively aligned to the key business functions and are there opportunities for improvement;

Are current IT expenditure levels appropriately focused on cost/benefit and what future funding levels should be anticipated over the next few years; and

Are the IT risks acceptable and manageable both now and over the next few years?

Understand the business strategy, goals and operating model of the organization.

Identify any regulatory and conformance requirements.

Understand current IT capabilities, technologies, directions and plans.