Is your organization thinking about implementing a CRM (Customer Relationship Management)? According to the Gartner Group, the global CRM market will grow up to $37 billion by 2017. A CRM tool can provide many added benefits beyond just managing contacts. A survey found that 65% of Small and Medium Businesses (‘SMBs’) use their CRM forRead more
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Selecting a technology vendor is probably one of the most important tasks that an IT leader will undertake. It can be a complicated and emotional process if the organization lacks the right team of people who have the knowledge and expertise to undergo a successful selection process. Below are 7 steps to successful vendor selection:Read more
For many organizations, the success or failure of IT initiatives is based on the selection of the appropriate technology vendors. Despite the critical nature of this process, many organizations underestimate the time and effort it takes to make a well-informed decision. Below are some considerations to help your organization simplify the vendor selection process. AnalyzeRead more
Vendor evaluation and management remains a top priority for most senior IT decision makers. Technologies have added to the pressure of enhancing and improving vendor management skills, be it in terms of negotiation, procurement, evaluation or prescribing Service Level Agreements (SLAs). Effective vendor management offers a holistic view of an organization’s vendors, allowing the organizationRead more