Is your organization thinking about implementing a CRM (Customer Relationship Management)? According to the Gartner Group, the global CRM market will grow up to $37 billion by 2017. A CRM tool can provide many added benefits beyond just managing contacts. A survey found that 65% of Small and Medium Businesses (‘SMBs’) use their CRM forRead more
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Enterprise Resource Planning (ERP) has been described as a business system supported by software that allows an organization to administer the efficient and effective use of its materials and resources by supplying an integrated system for its requirements. In spite of the substantial benefits that ERP systems can deliver, less than 30% of ERP projectsRead more
Planning for a successful implementation involves more than selecting the right software; it also involves preparation to ensure that ERP/CRM enables measurable improvements to the business. In choosing an ERP/CRM software package and planning for the overall project, executives need to make decisions based on objective and unbiased information. Below are several important points toRead more
Today, many organizations are dealing with the challenges of maintaining their legacy applications. As the technology landscape evolves, business users’ demands of their application systems continues to grow and the options in the marketplace have changed dramatically. The pace of business is continually increasing and the immediate requirement for information by businesses and customers alikeRead more
ERP systems assist businesses to organize their data, become more sustainable, and promote growth within an organization. But utilizing an outdated system risks business productivity, IT security, and overall customer satisfaction. How do you know when it’s time to upgrade your organization’s ERP system? Today most business organizations that use Enterprise Resources Planning (ERP) solutionsRead more